Elevator Compliance Group reviews elevator and escalator maintenance contracts independently. We don’t provide maintenance, so we have no interest in how the contract is written other than yours.
Why contract reviews matter
Maintenance contracts allocate responsibility for safety, performance, repairs and compliance. A poorly written or misunderstood agreement leads to:
- Unexpected repair and replacement invoices
- Gaps in who is responsible for safety and code items
- Disputes over coverage and exclusions
- Inconsistent maintenance quality with no recourse
- More downtime and repeat inspection failures
What we review
- Scope of maintenance services and visit frequency
- Coverage of safety devices and critical components
- Repair and replacement responsibilities
- Exclusions, limitations and pass-through costs
- Preventive maintenance requirements and documentation
- Response times and service-level commitments, including entrapment response
- Compliance, inspection and testing responsibilities
- Term, pricing structure, escalation clauses and termination rights
We translate the technical and legal language into a plain summary of what you’re paying for and what you’re not.
How the review is used
- Identify coverage gaps and hidden exclusions
- Clarify who owns code compliance items
- Improve contractor accountability
- Reduce unplanned repair and emergency costs
- Support renegotiation or a competitive rebid
- Align the maintenance strategy with long-term capital planning
Contracts compared against performance
A contract review is most useful next to real data. We compare inspection findings, recurring deficiencies and callback history against what the contract promises, so you can see whether you’re getting the maintenance you’re paying for.